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What is compounding?
Compounding is the customized preparation of medications by a licensed pharmacist to meet the unique needs of each patient. Rather than relying on a one-size-fits-all approach, compounding allows for alterations in dosage form, strength, flavor, and ingredients, ensuring the medication is optimized for the individual’s health condition. Compounded medications may eliminate allergens, change a pill into a liquid for easier dosing, or combine multiple drugs into a single formulation.
Why choose a compounding pharmacy?
A compounding pharmacy offers personalized solutions that traditional pharmacies often cannot provide. By tailoring medications to your specific medical needs, our team ensures your treatment is both effective and convenient. We work with healthcare providers to address issues such as allergies, flavor preferences, and special dosing requirements. Choosing a compounding pharmacy can also improve treatment compliance and overall patient satisfaction.
Do I need a prescription for compounded medications?
Yes, in most cases, you will need a valid prescription from a licensed healthcare provider to receive compounded medications. Compounding is a regulated practice that requires careful collaboration between pharmacists, physicians, and patients to ensure safety and effectiveness.
What types of medications do you compound?
We compound a wide range of medications, including but not limited to:
• Bioidentical Hormone Replacement Therapy (BHRT)
• Pain management formulations
• Dermatological preparations (creams, gels, ointments)
• Pediatric compounds, including flavor customization
• Veterinary medications for pets
• Low Dose Naltrexone (LDN) for certain conditions
• Custom dosage forms (troches, capsules, suppositories, transdermal gels, nasal sprays)
Because we specialize in individualized care, we’ll work closely with your healthcare provider to formulate the precise medication you require.
How do I refill my prescription?
You can refill your prescription by calling our pharmacy directly using our 24-hour refill service via phone or visiting us in person. We strive to make the refill process as convenient and seamless as possible. That’s why all our patients can utilize our concierge refill service. We send you a text message about a week before your prescription is due, you simply text back yes and let us know how you would like to receive your compounded medication. We get working on it from there and text you again once it is ready for pickup or is shipping out to your home. If your prescription has expired or you’re out of refills, we work with your healthcare provider to update your prescription.
What are your operating hours?
Our pharmacy is open:
• Monday to Friday: 9:00 AM – 5:30 PM
• Saturday: 10:00 AM – 1:00 PM
• Sunday: Closed
We also offer an after-hours voicemail system, so you can leave a message at any time. Check our Facebook, Instagram, Yelp or Google Business listing for holiday schedules and updates.
Can you flavor medications?
Yes, we offer medication flavoring services to make your prescriptions more palatable, especially for children or pets. Popular flavors include grape, strawberry, chicken (for pets), and more. Flavoring can help improve medication adherence, ensuring patients take the correct dosage consistently.
Do you offer consultations for bioidentical hormone replacement therapy (BHRT)?
Absolutely. We provide comprehensive BHRT consultations to help you understand your options and determine the optimal hormone balance for your needs. Our pharmacists work closely with your healthcare provider to create a personalized BHRT regimen, whether it’s in the form of creams, capsules, or troches.
Do you compound medications for pets?
Yes, we do! Veterinary compounding is a vital part of our practice. We can create pet-friendly flavors, alter dosage forms to make administration easier, and customize medication strengths to suit your pet’s species, size, and specific medical condition.
Can you ship medications?
We offer shipping services for compounded medications to ensure you receive your prescriptions quickly and conveniently. Our shipments follow pharmaceutical guidelines to maintain medication integrity. Shipping options and rates may vary based on location and urgency, so contact us to learn more about our secure shipping methods.
What is Low Dose Naltrexone (LDN), and do you compound it?
Low Dose Naltrexone (LDN) is a formulation of the FDA-approved drug naltrexone used in lower-than-standard doses to help modulate the immune system. It may be considered for conditions such as autoimmune disorders and certain chronic pain issues. We do compound LDN in various dosage forms, based on your physician’s prescription, to cater to your specific needs.
How do I contact you?
We aim to make communication easy. You can reach us by:
• Phone: 925.830.4631
• Email: pharmacy@customcarecompounding.com
• Visit Us In-Person: 2551 San Ramon Valley Blvd, Suite 112, San Ramon CA 94583
Are over-the-counter (OTC) products available?
Yes. We carry a curated selection of OTC health products, including supplements, vitamins, and wellness items. Our pharmacists can help you choose the best OTC products to complement your prescription regimen and support your overall health goals.
What is the process for getting started with a compounded prescription?
• Consult with Your Healthcare Provider – Discuss your medical concerns and decide if a compounded medication is right for you.
• Obtain a Prescription – Your provider will send us the prescription or you can bring it in yourself.
• Pharmacist Review & Consultation – Our pharmacist will review your medical history and consult with you about any specific needs (e.g., allergies, flavor options, dosage forms).
• Preparation & Quality Check – We follow strict quality control protocols to ensure your medication is prepared accurately.
• Pickup or Shipping – Once your medication is ready, you can pick it up or have it shipped.
What insurance plans do you accept?
We do not bill insurance companies directly for compounded medications. Most insurance plans typically do not cover compounding services. However, if your specific insurance policy does include coverage for compounded prescriptions, we will gladly provide the necessary documentation and receipts so you can submit a claim for reimbursement. For more details on how to navigate your insurance coverage, please contact our compounding pharmacy to speak with one of our knowledgeable team members.
Do you offer saliva or blood testing?
We partner with reputable laboratories to provide saliva and blood testing services, particularly for patients considering Bioidentical Hormone Replacement Therapy (BHRT). Testing helps us and your healthcare provider monitor hormone levels and ensure your therapy is properly balanced.
